RETURN POLICY
At Changshades.com, we want to make you happy. That’s why we work hard to ensure you’re always 100% completely satisfied with your purchase, so you never have to return it. However, in the unlikely event you need to, we’re ready to make it right!
Standard size Orders
You may return most new, unopened items within 30 days of purchase for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You will receive your refund within 7-15 days after giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days).And it will then take 1-5 business days for you to receive your refund.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Custom Orders
Please keep in mind that because of our blinds and shades are custom-made, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in material or workmanship, something doesn’t work properly, or your product was made in the wrong size and doesn’t fit due to an error made at our production facility, you can return it, and we will replace or repair the same product in the same size you ordered at no cost to you for up to 30 days from the date of purchase. We even pay the shipping to send the repair or replacement back to you.
Should you want to return a product for any other reason (say, you don’t like the color, you need a different mount or lift style, changed your mind about a feature, etc.), you can request a remake of the same product in the same size you originally ordered at the same price you paid (including any discounts), plus an additional 10% off.
To get the best return on your investment in your custom-made blinds and shades from Changshades.com, use these tips to help make sure your order comes out right the first time.
Return Address
100 LAWRENCE BLVD
HAINESPORT, NJ 08036-2903 US
How to Avoid Measuring Mistakes
We all make mistakes. That’s why we give you the tools you need to help avoid common measuring errors. Product size specifications and step-by-step directions on how to measure your windows are available on every product page here on Changshades.com, or take a look at our measuring tools page and video.
Returns Made Easy
To request a remake if needed, or if you have any questions about returning a product, our Customer Care Team is standing by! Just mail support@changshades.com with us here.