Shipping policy
Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Shipping time
Standard Size Orders
we will process your order within 1-3 business days and select the nearest warehouse according to your location for delivery, it will be received within 2-5 business days.
Custom Orders
Custom orders usually take 1-3 business days to be processed and shipped 7-10 business days. While some items may take longer than expected. No more than 15 business days.
Shipping fee
United States
Free shipping on all orders over $99
$9.9 shipping fee for orders less than $99
$19.9 shipping fee for expedited shipping
Shipping location
Standard Size Orders
100 LAWRENCE BLVD HAINESPORT , NJ 08036-2903 US
Custom Orders
No.2 Xianfeng Road, Mazhai Industrial Zone, Erqi District,Zhengzhou, China
Please note:
Dear customers, During COVID-19, please bear with up to 3 working day's delivery delay. But we are trying our best to make shipments be shipped out and delivered to you soon. So the delivery time will be a bit longer than before. Thanks for your understanding.
Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping
Tracking Your Order
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. You can click Track my order on the homepage of the website, enter the order number and email, or track the code for inquiries.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Note for taxes
We will cover the tax costs for the consumers.Customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
Contact Us
If you have any further questions, please contact our customer services at support@changshades.com